Seriously over the last 16 years full time in the dive industry I've seen quite a few wings(all brands) get pinched between the backplate and a hard place. It cuts the wing. Sure you can call it divers fault or quite often it's design fault. My double wings have a nylon inner and the space for the backplate is designed to have the backplate sit fully in the non inflatable area. That reduces the chance of it getting pinched. It still can of course. Making the wing so it wont ever would involve making a super heavy wing (material wise and overall) and that is a compromise I don't subscribe to.
Blaming the cust...sometimes brands do that to avoid warranty claims and sometimes it's because it was actually the divers fault, often it is the divers instructors fault
I refuse to do the first, it pisses me off, the second pisses other people off and life is too short for that. I try and take the opportunity to educate if I can so it doesn't happen again and have the person still enjoy their purchase. Regardless there is always room to work toward having all parties be at least somewhat happy with the outcome.
I would have taken care of the bladder issue as the owner posted, however that doesn't mean if you decide to drag your gear to the dive behind your car I'll warranty the resulting damage. Now if you tell me you goofed and forgot that it was attached by a rope behind the car and are almost in tears...I'll want pictures and work with you....
lamont wrote:You know, I stopped buying Halcyon for several years[*] because of some issues they had with customer service around 2004-2005 where they seemed to be quick to blame divers for issues with their product, and I got tired of seeing dive buddies treated that way and tired of reading threads about it on the internet. I've actually only recently come back around to Halcyon after it appears that they've fixed those customer service issues (and I even saw a report of Halcyon standing behind a warranty repair for a light bought grey market on ebay awhile back).
To be thoroughly consistent, though, I really don't like reading accusations that the diver caused the problem.
Chris, to his credit, seems to be avoiding going there, but I still don't like reading about it from other divers...
[*] well, i guess i was still buying Halcyon reels and spools for awhile, but it'd take some serious talent to need to contact customer service for repair/replacement of those -- both my primary and both my backup lights are currently not Halcyon though...